Shipping Policy

At Ramsewak Sahu Gajak Bhandar, we strive to ensure that your favorite sweets are delivered fresh, timely, and with the care they deserve. This Shipping Policy outlines the terms related to the dispatch and delivery of your orders.

1. Order Processing Time

  • All orders are processed within 24–48 hours after confirmation.
  • Customers receive an order confirmation via email or SMS once the order is successfully placed.
  • Once your order is dispatched, tracking details will be shared with you via email or SMS.

2. Self Pickup Option (Free of Cost)

We offer a convenient Self Pickup facility from our store for local customers.

Pickup Address:
Near Shree Ram Mandir, 22 Godam, Hawa Sadak Rd, Jaipur, Rajasthan – 302006

  • Orders placed for self pickup will be ready within 1 hour of confirmation.
  • Customers are requested to bring a copy of the order confirmation (digital or printed) while collecting.
  • No shipping or handling charges apply for self pickup.

3. Domestic Shipping (Within India)

  • Shipping Charges: FREE for all orders delivered within India.
  • Estimated Delivery Time: 4–5 working days from the date of dispatch.
  • We partner with reputed logistics services to ensure safe and timely delivery.
  • In case of remote locations or festive rush, delivery may take a little longer. We appreciate your patience and understanding.

4. International Shipping

  • Shipping Charges: Flat ₹800 per order for all international deliveries.
  • Estimated Delivery Time: 10–15 working days depending on the destination and local customs processing time.
  • International shipping availability is currently limited. If you're unsure whether we deliver to your country, please contact our support team before placing an order.

5. Delivery Delays

While we strive to deliver all orders within the promised timeframe, delays may occur due to:

  • Weather conditions or natural calamities
  • Unforeseen courier issues
  • Remote or non-serviceable locations
  • Customs clearance delays (for international orders)

We will keep you informed via email or phone if your order is expected to be delayed beyond normal timelines.

6. Shipping Address Accuracy

Please ensure that your shipping address and contact details are accurate while placing the order. We are not responsible for delays or lost packages due to incorrect address information.

7. Tracking Your Order

  • A tracking ID and courier partner details will be sent via email or SMS.
  • You can use this information to monitor the delivery progress of your package in real-time.

8. Undelivered Packages

If the courier is unable to deliver the order due to incorrect address, repeated failed delivery attempts, or the recipient being unavailable, the package will be returned to us. In such cases:

  • Re-delivery will be attempted only after reconfirmation from the customer.
  • Additional re-shipping charges may apply.

9. Support & Queries

For any shipping-related assistance, feel free to reach out to us:
+91 9828280202
info@ramsewaksahugajakudhyog.com