Returns & Cancellation Policy

At Ramsewak Sahu Gajak Bhandar, we are committed to delivering authentic, handcrafted sweets that reflect our rich legacy and high-quality standards. While we take utmost care to ensure your order reaches you in perfect condition, we understand that concerns can occasionally arise.

Returns Policy

Due to the perishable and consumable nature of our products, we do not accept returns under any circumstances.

We also do not offer any refunds for any orders placed through our website.

However, in the rare event that you receive:

  • A damaged, defective, or substandard product, or
  • A package with tampered or broken seal

We request you to report the issue within 24 hours of delivery by contacting us at 📍 info@ramsewaksahugajakudhyog.com or +91 9828280202. Please share:

  • Your order number
  • Clear photographs of the affected product and packaging
  • A brief description of the issue

What We Offer Instead of Returns or Refunds

Please note that:

  • The affected product cannot be returned, and
  • No monetary refund will be provided

Instead, as a goodwill gesture, our team will issue you a discount coupon of appropriate value that you can use on your next purchase from our website.

Coupon Details:

  • The coupon will be sent to your registered email ID
  • It will be valid for a limited time period (as mentioned in the email)
  • The coupon can be applied during checkout for any product on our website

This helps us ensure hygiene compliance and protect the integrity of our handcrafted sweets while continuing to support your satisfaction.

Cancellation Policy

As each order is made fresh and dispatched swiftly, cancellations are not allowed once an order is confirmed.

If you require any assistance immediately after placing an order, please reach out to our team within 1 hour. Although we cannot guarantee cancellation, we will do our best to assist you.

Important Notes:

  • All claims must be raised within 24 hours of delivery.
  • Claims raised beyond this period may not be accepted.
  • Issued coupons are non-transferable and can only be used on ramsewaksahugajakudhyog.com.

Thank you for trusting Ramsewak Sahu Gajak Bhandar. We are honored to be part of your celebrations and will always strive to provide the best service and sweetness possible.